- Two of Ghana’s most popular mobile telephony network operators, MTN and Onetouch have been ordered by the National Communications Authority (NCA) to halt the activation of new access lines with immediate effect.
The directive, which aims to ensure sanity in the mobile telecommunications industry, will remain in force until the networks of the two operators are appropriately dimensioned to take on additional capacity.
This development comes in the wake of growing agitation from users of the various networks regarding the quality of network service in recent times.
Some of the complaints are call drops, lack of call access to same networks, interruptions during calls, unwarranted reduction in call credits, among others.
With particular reference to MTN and Onetouch, the Director-General of the NCA, Bernard Aidoo Forson Jr enjoined the entire industry to clean up its act within the next 30 days or face severe sanctions.
Although the nature of the sanctions were not disclosed in public, Forson Jr said, “in our market assessment, both qualitative and quantitative, we have concluded that the services of MTN and Onetouch need improvement, particularly when these parties carry 88 per cent of the total mobile network traffic.”
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